Name Change or Name Correction?
JetBlue allows for one name correction in the PNR – a name correction is not meant for substituting a traveler with someone else. For this, a name change needs to be processed. There is no need to ask the support team for a waiver if the correction falls under the criteria mentioned in the procedure.
Only one reissue per ticket is allowed for name correction. Any additional name corrections are considered a name change and are subject to all change fees and increases in fare. Follow this link for more information on both procedures https://www.jetblue.com/travel-agents/name-changes
Un-ticketed and name corrections
Did you notice a mistake in the name before issuing the ticket*? Issue the ticket and apply the name correction policy afterwards. JetBlue will not give a waiver for the old fare in the case of a name update on an un-ticketed PNR where the fare has changed due to repricing.
*JetBlue operated and marketed flights only in the PNR
Dupe Names
When you have two travelers with the same name, you must add one of the details below at time of PNR creation:
- TrueBlue number for both customers carrying the same name. You can create a
- TrueBlue account through this link [https://www.jetblue.com/trueblue/signup ]
- Middle name for one of the customers
- Different titles, like MR and MSTR // or I and II to distinguish between the two.
This is crucial to avoid one of the dupe names being split off the PNR and cancelled.
If you are in doubt, please reach out to the support team.
